Frequently Asked Questions

Before sending an email to our department make sure you check all the questions below. These are our frequently asked questions and you may find an answer or a solution here faster.

If none of the answers below help you, simply send an email to including your Full Name, Order Number (if any), and your question(s) or information about your case.

Our processing time is approximately 1-5 business days, depending on the period.

After the order is processed it will take approximately 7-16 working days for you to receive your order. Processing times may be longer during holidays and periods of high order volume.

See our Shipping Policy for more information


See our Shipping Policy for more information.

Currently, we accept Visa, Mastercard, American Express, and PayPal.

We start working on your order as soon as we get it, so we might be unable to make any changes or modifications to an order after it has been placed and confirmed. Please contact

We usually accept order cancellations only within 12 hours since the payment has been made, excluding high-demand products.

See our Return Policy for more information.

Absolutely. If you have already placed an order you should receive an email when your order has shipped within 1-5 business days, which also contains your tracking link and number.

If you can’t access your email or for some reason, you gave us a wrong email, please contact us at including your Full¬†Name¬†and¬†Order Number.

Once you have your tracking number(s) you can track your order(s) on our Track my Order page.

See our Shipping Policy for more information.

This is customary. The reason behind is because we ship all of our items in different packages for safety and security reason, as well as to avoid customs taxes for our customers located in some countries. So it’s a normal process to receive the packages separately and maybe a few days apart if you ordered two or more different items.

If you have received only one item from your order but purchased two or more, please be patient, the other(s) are on the way and expected to arrive soon. For any questions, please¬†don’t hesitate to contact our support team¬†at

We have a 30-Day return policy from the day your order was received.

See our Return Policy for more information.

Absolutely! All of your payment information is kept safe and secure. Our customers can pay their order either with a Credit Card or a PayPal Account.

We process all payments through a well-known third-party payment system called PayPal. Keep in mind that we don’t even see, have access or hold any of your payment information.

Our website is designed for fast and secure ordering. Each customer benefits from our Buyer Protection and each package comes with its individual Tracking Number.

Our checkout is using secure socket layer technology (SSL Enabled) and is trusted by all major web browsers. When checking out, all of your payment information is kept safe and secure.

The only information we receive is your name, delivery address, and email.

Check to see if you’ve properly filled out all details including your Full Name, Email, Full Shipping Address, Phone Number, and also your Payment Details.

If you have issues with your Credit Card we recommend you double-check the details and try again or call your bank as your Credit Card might have a spending limit. The best and fastest method is to simply use another Credit Card for your order.

If you are still having issues, please contact us immediately at

As soon as your order is placed, you should receive your Order Confirmation email within 15 minutes.

If you paid with PayPal, please make sure to also check the email address associated with your PayPal account. You should also check your Spam and/or Promotions Folder from your email.

If you have still not received any email(s) from us please send an email to including your Full Name and Order Number.

This doesn’t usually happen but please contact our support immediately at¬†including¬†your¬†Full Name¬†and¬†Order Number.

All kits include everything you need:

  • 1 Branded box with artwork sticker
  • 1 Premium printed canvas with plastic cover
  • 1 Plastic dust bag
  • 1 Set of color coded drills in resealable bags
  • 1 Pre-cut color code sticker sheet with artwork sticker
  • 1 Resealable tool kit with:
    • 1 Bella Art de Nicole Essential Tray
    • 1 Drill applicator
    • 1 Tweezer
    • 1 Pen grip
    • 1 Wax container with 3 blue wax pads
    • 1 Washi tape, and
    • 3 Multi-placers