ORDER CANCELLATIONS / MODIFICATIONS
We have a 30-Day return policy from the day your order was received.
We recommend that you open up your order as soon as you get it to ensure everything is in order. After the 30-Day period we will be unable to process your return.
Keep in mind: We start working on your order as soon as we get it, so we might be unable to make any changes or modifications to an order after it has been placed and confirmed. Please contact firstname.lastname@example.org.
We reserve the right to decline order cancellations or modifications at any time due to the huge volume in orders we are usually dealing with. However, we will do our best to accommodate the change if you contact our team as soon as possible.
We usually accept order cancellations only within 12 hours since the payment has been made, excluding high-demand products. We cannot process a cancellation if your order contains high-demand products that are getting a lot of traffic, purchases, and volume. Our team starts working on every order immediately, so we can keep up with everything and ship the packages as fast as possible.
RETURNS / EXCHANGES
It is required that the returned product be in the same condition as it was delivered (original packaging with all accessories, with all labels and documents accompanying the product).
Contact email@example.com for any concerns.
To be eligible for a return, your item must be unused and in the same condition you received it. Also, keep in mind that Bella Art Diamonds is not responsible for any cost of returns. We do not cover the cost of any return, so our customers need to pay for return shipping. We recommend insuring any item with a value over $75 (USD) just in case something happens to the item on its way back to us. If any return comes with a cost on delivery, it will be rejected.